Refund and Returns Policy

Thank you for purchasing from TeacherPrepCY. We strive to ensure that our flashcards and study materials help you prepare effectively for your teaching exams. However, if you are not completely satisfied with your purchase, we’re here to help.

Digital Products

Since our products are digital, they are not eligible for return. However, we offer refunds under specific conditions:

  1. Refund Requests:

    • You may request a refund within 7 days of purchase if you believe the product is not as described or if there are technical issues that prevent you from using it.
    • Please provide us with details on the issue, and we will investigate to resolve the matter as quickly as possible.

  2. Eligibility for Refund:

    • Refunds are only available for first-time purchases of a product.
    • Refund requests due to user error (such as downloading the wrong product or purchasing by mistake) will be reviewed on a case-by-case basis.
    • Products that have been significantly used or downloaded extensively may not be eligible for a refund.

  3. Non-Refundable Situations:

    • Products that have been accessed and used extensively, demonstrating effective use of the material.
    • Failure to pass an exam or achieve the desired results, as success also depends on individual effort and usage of the material.
    • Requests made more than 7 days after purchase.

  4. How to Request a Refund:

    • To request a refund, please contact us at [your email/contact details] with your order details and a description of the issue. We will get back to you within 2-3 business days.

Subscription-Based Products

For subscription-based access to our materials, you may cancel your subscription at any time. However, refunds for partially used subscription periods will not be provided.

  1. Canceling Subscription:
    • If you cancel your subscription, you will retain access to the materials for the remainder of your billing cycle. After that, your access will be revoked.
    • No refunds will be provided for any unused period after cancellation.

Changes to This Policy

TeacherPrepCY reserves the right to modify this Refund and Return Policy at any time. Any changes will be posted on this page, and continued use of the website will signify your acceptance of these adjustments.

If you have any questions or need assistance, please don’t hesitate to contact us at [your email/contact details].